Welcome to our magical Disney store! We’ve compiled answers to our most frequently asked questions to help make your shopping experience as wonderful as our products. ✨

About Our Store

What kind of products do you sell?
We offer a wide range of magical Disney merchandise including:
  • Adorable outfits for babies (Baby Boy & Baby Girl collections)
  • Stylish clothing for children (Boys & Girls collections)
  • Trendy unisex options for adults (Adult Unisex Clothing)
  • Enchanting costumes and accessories
  • Magical accessories like Ear Hats & Headbands
  • Practical magic with Bags & Wallets
  • Sparkling Jewelry & Watches
  • And of course, our exclusive MagicBands!
Where do you ship to?
We bring Disney magic to families worldwide! However, we currently cannot deliver to some remote areas in Asia and other locations due to shipping restrictions.

Ordering & Account Questions

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
How can I track my order?
You’ll receive tracking information via email once your order ships. This will allow you to follow your Disney treasures’ magical journey to your doorstep!
Can I change or cancel my order after placing it?
We process orders with pixie-dust efficiency (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to help before your order ships!

Shipping & Delivery

How long does shipping take?
We offer two magical shipping options:
  • Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 business days after dispatch
  • Free Shipping (orders over $50): Via EMS, arriving in 15-25 business days after dispatch
All orders are processed within 1-2 business days after payment confirmation.
Do you offer expedited shipping?
Currently, we don’t offer expedited shipping options. For costumes or dresses needed by a specific date, we recommend ordering early to allow plenty of time for delivery.
Why might my delivery take longer than estimated?
Delivery times may be extended during peak seasons and holidays. Some remote areas may also experience additional delays due to customs processing or local restrictions.

Returns & Exchanges

What is your return policy?
If any item doesn’t sparkle with Disney magic as expected, you may return it within 15 days of receipt. Please contact our friendly customer service team at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.

Product Questions

Are your costumes true to size?
Our costumes generally follow standard sizing, but we recommend checking the specific size chart for each item as some Disney magic comes in unique shapes!
Do you offer matching family outfits?
Absolutely! Our Adult Unisex Clothing, Baby Boy, and Baby Girl collections are perfect for coordinating those magical family moments.
Are your products officially licensed Disney merchandise?
Yes! All our products are authentic Disney merchandise, bringing you the same quality and magic you’d find at Disney parks.

Contact Information

How can I contact customer service?
Our friendly customer service team is always happy to help! Email us at [email protected] for any questions or concerns.
What is your physical address?
Disney Store
4861 New Creek Road
Huntsville, US 35816

Thank you for letting us bring a little Disney magic to your home! ✨