At Disney Store, we want every shopping experience to be truly magical. If for any reason your purchase didn’t sparkle with joy as expected, our friendly returns policy is here to help make things right.

Our Return & Exchange Promise

We happily accept returns and exchanges within 15 days of receiving your order for most items, provided they are in original condition with tags attached and packaging intact. Your satisfaction is our top priority!

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

Please email our Customer Service team at [email protected] within 15 days of receiving your order with the following information (template provided below):

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Disney Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange:
– Product Name: [e.g., Mickey Mouse Ear Hats]
– Size/Color: [if applicable]
– Quantity: [number]
– Reason: [e.g., wrong size, changed mind, etc.]

For exchanges, please specify:
– Desired replacement item: [Product Name, Size/Color]

Please advise on next steps.

Thank you,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Approval & Instructions

Our team will respond within 2 business days with:

  • Return authorization (if approved)
  • Return shipping address
  • Any special instructions

Step 3: Package & Ship Your Return

Please include all original packaging, tags, and accessories. We recommend:

  • Using a trackable shipping method
  • Insuring your package for its full value
  • Retaining your shipping receipt until the process is complete

Important Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Processing

Once we receive and inspect your returned items:

  • Timing: Refunds are processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Please allow additional time for your bank or credit card company to complete the refund to your account.

Exchange Processing

For approved exchanges:

  • We’ll ship your replacement item within 1-2 business days after receiving your return
  • You’ll receive a new tracking number via email
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)

Non-Returnable Items

To ensure the health and safety of all our customers, we cannot accept returns or exchanges for:

  • Costume Accessories (for hygiene reasons)
  • Jewelry & Watches (unless defective)
  • MagicBands (electronic items)
  • Items without original tags or packaging
  • Used, damaged, or altered merchandise

If you receive a defective item from these categories, please contact us immediately at [email protected].

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our friendly customer service team is here to make your return experience as magical as your Disney shopping adventure! Contact us at:

Email: [email protected]
Mail: Disney Store, 4861 New Creek Road, Huntsville, US 35816

We typically respond within 1-2 business days.

Thank you for shopping with Disney Store! We appreciate your trust and look forward to helping you create more magical moments with our products.