Welcome to the Disney Store, where we bring the magic of Disney to your doorstep! We’re committed to making your shopping experience as magical as our products. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) to bring Disney magic to fans everywhere!

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping (DHL/FedEx): $12.95 – Delivery within 10-15 days after shipping
  • Free Shipping (EMS): For orders over $50 – Delivery within 15-25 days after shipping

Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey to your home.

Our Magical Returns Promise

We want every Disney Store purchase to bring you joy! If something isn’t quite right, we’ll happily accept returns and exchanges within 15 days of receiving your order, provided items are in original condition with tags attached and packaging intact.

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

Email our Customer Service team at [email protected] within 15 days with:

  • Your order number
  • Item details (name, size/color, quantity)
  • Reason for return/exchange
  • For exchanges: desired replacement item details

Step 2: Wait for Approval & Instructions

We’ll respond within 2 business days with return authorization and shipping instructions.

Step 3: Package & Ship Your Return

Include all original packaging, tags, and accessories. We recommend:

  • Using a trackable shipping method
  • Insuring your package
  • Keeping your shipping receipt

Refund Processing

Once we receive and inspect your return:

  • Timing: 5-7 business days to process your refund
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation

Please allow additional time for your bank or credit card company to complete the refund.

Exchange Processing

For approved exchanges:

  • We’ll ship your replacement within 1-2 business days after receiving your return
  • You’ll receive a new tracking number via email
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)

Important Exceptions

To ensure health and safety, we cannot accept returns or exchanges for:

  • Costume Accessories (for hygiene reasons)
  • Jewelry & Watches (unless defective)
  • MagicBands (electronic items)

If you receive a defective item from these categories, please contact us immediately at [email protected].

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • Customs fees are non-refundable
  • Mark packages as “Returned Goods” to avoid additional customs charges

Need Help Making Magic?

Our friendly customer service team is here to help!

Email: [email protected]
Mail: Disney Store, 4861 New Creek Road, Huntsville, US 35816

We typically respond within 1-2 business days.

Thank you for shopping with Disney Store! We appreciate your trust and look forward to helping you create more magical moments with our products.